If you have any questions on shipping please email hello@khunu.com. We try to make the process as simple as possible.
SHIPPING
We offer free standard shipping anywhere in the world on all orders over £100. On orders below £100 free shipping is offered within the United Kingdom. Orders of less than £100 shipping to all the other countries will be offered at a flat rate of £10.
Items shipped using standard delivery will take between 2-5 days within the United Kingdom. European shipments should take between 3-10 days. Plan on between 5-10 working days for all other destinations. Note that non-EU shipments may be subject to customs delays.
All non-EU items are sold exclusive of duties and taxes which may be levied once a shipment reaches its final destination. Unfortunately we are not able to pay any such duties or taxes owed. All prices are inclusive of VAT. Any outstanding taxes and duties can be paid to the courier company when your package is delivered.
Deliveries by Khunu co-founder are valid anywhere in the world but may be subject to delays due to visa processing, flight schedules, civil war and other natural and unnatural disasters beyond our control.
If you have any questions about our shipping policy, or require urgent shipping, please email hello@khunu.com and we will get back to you within 24 hours.
RETURNS
Khunu products can be returned for a full refund one month after purchase providing the product is in its original state and all labels are still attached. If for whatever reason you have a problem with your Khunu product within three months of purchase, then drop us a line at hello@khunu.com telling us what the problem is and we will do what we can to sort it out.
Products can be returned to:
Khunu Limited, 28 Heathfield, Stacey Bushes, Milton Keynes MK12 6HR, UK
EXCHANGES
We are happy to exchange any item free of charge for a different size, subject to stock availability. Please return the original item to us and once we receive it we will dispatch the replacement immediately. If you are ever unsure about what size to order then please drop customers@khunu.com a line and we'll do what we can to advise on your purchase.
INSURANCE
Khunu insures each purchase during the time it is in transit until it is delivered and signed for, at which point responsibility for the purchase passes to you. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for it.
